Customer Satisfaction Survey

TYPE OF SERVICE CALL*

Annual Clean & Service
Emergency Service Call
Pre-scheduled Repair

How courteous and helpful was the representative who took your service call?*

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Did our tech arrive in a timely manner?*

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Did the tech diagnose the problem in reasonable time?*

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Did the tech explain the problem found or repairs needed?*

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If the service call required the ordering of parts, was it done in a timely manner?*

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If KOSCO needed communicate with you about your service call was it done in a timely and courteous manner?*

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Was the work area left clean upon completion of the work?*

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How was the overall courteousness of our tech?*

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Your overall rating of this service call?*

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How may we improve?*

Your Name*

Account #*

Email*